Frequently Asked Questions

FAQs

Is this just another subscription box?

Are your menus really created by chefs?

Are your menus available for a limited period of time?

Who is Cookaway perfect for?

Ordering

Can I order more than one menu?

Do menus include fresh ingredients, or will I need to buy my own?

How many dishes are included in my menu?

How many people will a Cookaway feed?

Delivery

Where do you deliver?

How soon will I receive my Cookaway?

How will my Cookaway be delivered?

What if I’m out when the delivery arrives?

If you are going to be out you can arrange for your box to be left in a safe place via DPD.
We currently don’t deliver to Scottish Highlands and additional fee might be charged for some postal regions in Mainland Scotland. Please note the kits cannot be delivered to the following postal regions as well:
AB31 - AB56
PH15 - PH1
FK17 – FK21
IV- ALL
KA27 - KA28
KW0 - KW17
PA15 – PA78
ZE (All)
GY9
HS1-HS9
IM (All)

My box is damaged, what should I do?

Your order

What’s in a box?

I’m missing an ingredient. What should I do?

How are my ingredients packed?

Your ingredients are divided into three categories: chilled, fresh, and larder.

The chilled ingredients (meat, fish, dairy etc.) will be packaged together in a chilled bag with gel packs. All the fresh ingredients (veggies, fruit, eggs etc.) will be packed together in paper bags to minimise bruising. Finally, your pantry ingredients (spices, oils etc.) are packed in paper bags, one for each recipe.

What’s the first thing I should do when I receive my box?

Is it ok for my chicken to have a smell?

Cooking

Do I have to be a confident cook to make a Cookaway?

Will I need any special equipment?

How long will it take to cook my menu?

Can I get a copy of a recipe card?

Nutrition

Do you have menus for special diets?

How healthy are your meals?

I have a question about a specific ingredient or menu, what should I do?

Quality

Where does your meat and fish come from?

Our meat is free range and comes from British farms that adhere to the highest levels of animal husbandry and welfare, and is packed for us by an award-winning family butcher based in Wiltshire. Our fishmonger is committed to sustainable practices and can trace our catch back to an individual boat. They also supply Michelin starred restaurants, so you know your fish will be of the highest quality.

Are your ingredients organic?

Sustainability

Is your packaging made from sustainable sources?

Can I recycle my packaging?

Are you doing anything to reduce your packaging further?

Can I get more information about the packaging you use and how to recycle it?

A few more points:

Our packaging has been designed using materials that are widely recyclable across the UK. However, recycling facilities do vary so please check with your local council if you are at all unsure. If your council is unable to recycle any of our packaging, we’d love to know about it.

If you have any further questions or suggestions for how we can improve our packaging, please contact us via email, phone or our online form.

Why Cookaway?

180+ Unique Recipes

Bringing generations of real cooking to your table

Speciality Ingredients

Enjoy cooking without the boredom of shopping

Cook From Scratch

Cook that rendang you ate in Penang... in your kitchen

Explore World Cuisines

Immerse yourself in bold new flavours

Frequently asked questions

FAQs

Why Cookaway?

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