The Cookaway Limited (Company Number: 11570053) (“Company”, “we”, “us”, “our”), the controller, is responsible for and committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit or use it from), including when you create and account on our website. It also tells you about your privacy rights and how the law protects you. By using our website, you consent to and agree to the terms of this Privacy Notice.
This Privacy Notice supplements the other notices and terms published on our website (Terms) and is not intended to override them.
To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us in writing, either by:
Email: [email protected]
Post: The Cookaway Limited - Privacy, 93 Grand Drive, London, SW20 9DW
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Our website is not intended for children and we do not knowingly collect data relating to children, however, we may incidentally collect data about children’s dietary requirements if this is something you provide to us during the ordering process.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current. We ask that you review and update changes to your personal data as required when you use our Site so that we can best meet your needs and requirements.
Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should also read their privacy notices to understand what personal data they collect about you and how they use it.
We may collect, use, store and transfer the types of personal data about you listed in Part 1 of the Appendix to this Privacy Notice.
We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
We do not intentionally collect any special categories of personal data or any information about criminal convictions and offences.
Failure to provide personal data
If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into or perform the contract with you and, we may have to cancel our service. We will notify you of this at the relevant time.
We collect personal data in the following ways:
|You may provide personal data when you complete online forms, create a user account on our website, place an order for our products, make payments through our website, respond to us in respect of a survey or otherwise or correspond with us (by post, phone or email).
|We may receive personal data from:
(a) analytics providers;
(b) advertising networks and
(c) our suppliers such as payment providers, website support and maintenance providers (and these third parties may be based outside or inside the EEA).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
Part 2 of the Appendix to this Privacy Notice sets out the lawful basis we will rely on to process your personal data.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
Generally, you will only receive marketing communications from us:
(a) if you have requested information from us;
(b) you have provided your consent to receiving marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent;
(c) purchased products from us and have not opted out of receiving marketing or unsubscribed; or
(d) if we have another basis to send you the marketing communications.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. We will not share your personal data with third parties for their marketing purposes.
How to opt out
You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email. You can also withdraw your consent to marketing at any time by contacting us.
Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
Change of purpose
We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
We may share your personal data with third parties, further details of whom are set out in Part 4 of the Appendix to this Privacy Notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
- Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
Some of our external third parties may be based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data to countries outside of the EEA.
Whenever we transfer your personal data to a country outside of the EEA, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures as applicable to the nature of our business and associated level of risk to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We may update our data retention practices from time to time and you can request details by contacting us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers, for tax purposes.
We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of the Appendix to this Privacy Notice. If you wish to exercise any of your rights, please contact our DPM.
You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your 4 request.
We may request specific information from you to help us confirm your identity when you contact us. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may change this Privacy Notice from time to time by updating this page. By continuing to use our website, you shall be deemed to have consented to and agreed to any such updates. Please check it regularly to ensure you are aware of any changes. This Privacy Notice was last updated on 3 September 2019.
|billing address, delivery address, email address and telephone number.
|first name, last name, username or similar identifier, date of birth, job title and title.
|marketing and communication data
|your preferences in receiving marketing from us and our third parties and your communication preferences.
|your username and password, bookings made by you on our website, apps and/or any other similar technology medium, and your feedback and survey responses.
|internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
|details about payments to and from you and other details of products and/or services you have ordered through our website.
The lawful basis upon which we may rely on to process your personal data are:
|you have given your express consent for us to process your personal data for a specific purpose.
|the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
|the processing is necessary for us to comply with legal or regulatory obligation.
|the processing is necessary for our (or a third party’s) legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this:
|Type of data
|Lawful basis for processing
|to register you as a user on our website
|identity & contact
|to perform our contract with you
|to process and deliver your orders, manage payments, fees and charges and debt recovery
|identity, contact, financial, transaction and marketing & communications
|(i) to perform our contract with you;
(ii) as necessary for our legitimate interest in recovering debts due to us.
|to manage our relationship with you, notifying you about changes to our Terms or Privacy Notice and ask you to leave a review or take a survey
|identity, contact, profile and marketing & communications
|(i) to perform our contract with you;
(ii) as necessary to comply with a legal obligation;
(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.
|to enable you to complete surveys or provide us with feedback
|identity, contact, profile, usage and marketing & communications
|(i) perform our contract with you;
(ii) as necessary for our legitimate interests in analysing how customers use our products/services, to develop them and grow our business.
|to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|identity, contact and technical
|(i) as necessary for our legitimate interests in running
our business, provision of administration and IT
services, network security, to prevent fraud and in the
context of a business reorganisation or group
(ii) as necessary to comply with any legal obligations.
|to deliver relevant website content/ advertisements to you and measure or understand the effectiveness of our advertising
|identity, contact, profile, usage, marketing & communications and technical
|as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.
|to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
|technical and usage
|as necessary for our legitimate interests to define types of customers for our products and services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy.
|to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers
|identity, contact, technical, usage and profile
|as necessary for our legitimate interests to develop our products/services and grow our business.
You have the following legal rights in relation to your personal data:
|access your data
|you can ask for access to and a copy of your personal data and can check we are lawfully processing it.
|you can ask us to correct any incomplete or inaccurate personal data we hold about you.
|you can ask us to delete or remove your personal data where:
(a) there is no good reason for us continuing to process it;
(b) you have successfully exercised your right to object (see below);
(c) we may have processed your information unlawfully; or
(d) we are required to erase your personal data to comply with local law. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.
|you can object to the processing of your personal data where:
(a) we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;
(b) we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal data for such purposes.
|you can ask us to suspend or restrict the processing of your personal data, if:
(a) you want us to establish the accuracy of your personal data;
(b) our use of your personal data is unlawful, but you do not want us to erase it;
(c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.
|request a transfer
|you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contract with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
|withdraw your consent
|you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.
|acting as processors who provide IT system, administration and analytics services.
|merchant acquirers or payment providers
|acting as processors or joint controllers of payment details.
|acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
|HM Revenue & Customs, regulators and other authorities
|acting as processors or joint controllers who require reporting or processing activities in certain circumstances.
|third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
|information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject.
|a body that determines the purposes and means of processing personal data.
|an individual living person identified by personal data (which will generally be you).
|information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data.
|a body that is responsible for processing personal data on behalf of a controller.
|special categories of personal data
|information about race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life or sexual orientation.
|Information Commissioner’s Office, the UK supervisory authority for data protection issues.
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